There will be a charge for service unless you fall under the following categories:
Warranty Customers – Strat Security and Fire warranties parts and labor on a newly installed systems.
EPP Customers – Strat Security and Fire offers an Extended Protection Plan (EPP) for systems that are out of warranty. The EPP covers the cost of all parts and labor on your system. To protect yourself from service fees, please call Strat Security at 919.563.3431 or contact us online for more information.
Make sure that all doors, windows, and other protection points are secured.
Develop a routine for turning your alarm system on and off so you do not overlook necessary steps.
Make sure anyone who is permitted access to your alarm system is trained on how to use the alarm system.
Test any new user codes to ensure they function for arming and disarming.
Make sure all users understand the “stay” and “away” functions. 26% of false alarms are caused by users accidentally arming their system in the “away” mode instead of “stay” and remaining on-site.
Make sure everyone who uses the system has access to the central station phone number and passwords to cancel false alarms. 49% of false alarms are caused by forgotten arm/disarm codes.
Review the operation with employees periodically. Carefully watch new employees or others the first few times.
Make sure the system is ready before turning on.
Follow all instructions furnished by the alarm company for use, maintenance service, and repairs.
Test the alarm system regularly, the alarm company will show you how to conduct a test.
If motion detectors are installed and you purchase a pet, ask your alarm company whether pet immune detectors have been installed. Do not leave helium-filled balloons behind on premise. Make certain plants or curtains cannot be blown by the wind or air conditioning/heating units.